Product
manager hiring questions
Independently echoed some of my own
concerns about my product - if you're a good PM, you've got a bunch of things
that worry you about your own product. Maybe they're UI shortcomings, missing
features, or architecture flaws that need to be addressed. They're things you
know need to be fixed. At least some of these should be obvious to an
intelligent outsider with strong product instincts. I look for that moment in
the interview when I smile, nod, and say "yeah, I know - that's been
driving us crazy too."
Taught me something new about my product - it could be an obvious improvement that I'd never considered, a new idea for positioning against a competitor, or a problem they encountered that needs to be addressed. When I learn something from a candidate, I know two things: (1) they're not afraid to speak critically, and (2) they're probably smarter than me. I want both in a product manager.
Turned me on to something new and interesting - people with great product instincts tend to notice great products before everyone else. If I'm interviewing a top-notch candidate, I usually walk away having discovered something new and innovative.
Here are some good questions for judging product instincts:
Tell me about a great product you've encountered recently. Why do you like it? [By the way, it drives me crazy when candidates name one of my products in an interview. I had a hard time hiring anybody at Yahoo! who told me the coolest product they'd come across recently was Yahoo! Good grief.]
What's made [insert product here] successful? [I usually pick a popular product, like the iPod or eBay, that's won over consumers handily in a crowded market.]
What do you dislike about my product? How would you improve it?
What problems are we going to encounter in a year? Two years? Ten years?
How do you know a product is well designed?
What's one of the best ideas you've ever had?
What is one of the worst?
How do you know when to cut corners to get a product out the door?
What lessons have you learned about user interface design?
How do you decide what not to build?
What was your biggest product mistake?
What aspects of product management do you find the least interesting
Taught me something new about my product - it could be an obvious improvement that I'd never considered, a new idea for positioning against a competitor, or a problem they encountered that needs to be addressed. When I learn something from a candidate, I know two things: (1) they're not afraid to speak critically, and (2) they're probably smarter than me. I want both in a product manager.
Turned me on to something new and interesting - people with great product instincts tend to notice great products before everyone else. If I'm interviewing a top-notch candidate, I usually walk away having discovered something new and innovative.
Here are some good questions for judging product instincts:
Tell me about a great product you've encountered recently. Why do you like it? [By the way, it drives me crazy when candidates name one of my products in an interview. I had a hard time hiring anybody at Yahoo! who told me the coolest product they'd come across recently was Yahoo! Good grief.]
What's made [insert product here] successful? [I usually pick a popular product, like the iPod or eBay, that's won over consumers handily in a crowded market.]
What do you dislike about my product? How would you improve it?
What problems are we going to encounter in a year? Two years? Ten years?
How do you know a product is well designed?
What's one of the best ideas you've ever had?
What is one of the worst?
How do you know when to cut corners to get a product out the door?
What lessons have you learned about user interface design?
How do you decide what not to build?
What was your biggest product mistake?
What aspects of product management do you find the least interesting
12 Steps
to Preparing for a Successful Launch
Excerpt from BusinessWeek
article: 12 Steps to Preparing for a Successful Launch
1. We wrote the business plan in order to clarify our vision. We wrote our funding pitch in a PowerPoint presentation and our first year's budget in an Excel spreadsheet. We created a formula-based dynamic model so we could plug in numbers for different "what if" scenarios (what if our expenses were higher, what if our revenue were lower, etc.).
2. We mocked up our Web pages so others could visualize how our site would work and how consumers, retailers, manufacturers would interact with it. Always do this. Many people you'll pitch to will be visual.
3. We designed the architecture so others could visualize how we'd do certain product functions such as data analysis and data mining. Providing a schematic of the backend architecture helped boost our credibility with the potential client's information technology teams that would have to interface with our backend.
4. We got our first round of funding! We sold 33% percent of our company for 18 months' worth of operational cash.
5. We hired key staff: a VP of engineering, a VP of Sales, and a VP of marketing because this company was very engineering- and sales-intensive. We needed to have a solid architecture and we needed to get started on the incredibly long sales cycle for retailers and manufacturers.
Marketing worked on collateral—sales support material like brochures and data sheets—while the sales folks hung out with potential customers and asked for their suggestions on our product design. This helped get the potential customers more emotionally engaged in our success and increased their likelihood of buying a system they had helped design.
6. We secured our first customers (both retailers and manufacturers) and Web site strategic alliances. We raised our profile with trade associations and distributed a white paper we had written that illustrated the future of our business: online, targeted promotions. We positioned ourselves as the experts. This is like declaring victory as you're stepping onto the battlefield. Do it!
7. We launched a 90-day beta test.
8. We got our first consumers using the beta system. We gave countless speeches to manufacturers and retailers. Then we cranked up the PR engine and started getting press.
9. As a result of the above, we got more funding.
10. We demonstrated our product's data analysis capabilities to customers. They were wowed, and we were able to up-sell them to a more premium (read: expensive) service.
11. We expanded our customer base. We released a complete Version 1 of the system. We did zillions more speeches. Whew! That was a lot of talking for me and my executive staff! And we got more press.
12. And yep, you guessed it. We got more funding.
So you see, the launch process is cyclical. Each time there is a progression and growth associated with customers and press, more funding follows. You must repeatedly demonstrate growth with each step of the launch process.
Also, you don't need to pay a market research company big bucks to write a report on you. Like the companies Gartner Group, Jupiter, and Aberdeen, there are many reputable and influential (and expensive) groups that can raise the profile of your company.
I prefer gaining credibility from customer case studies, from showing specifically how you are solving problems as opposed to paying someone to write about you. You'll be written up once you've gained traction. So hunker down and get to work! That said, you may need the credibility boost of a research report from a third party if you are selling a six-digit product to enormous enterprises and your executive team doesn't have fabulous accomplishments in their past.
1. We wrote the business plan in order to clarify our vision. We wrote our funding pitch in a PowerPoint presentation and our first year's budget in an Excel spreadsheet. We created a formula-based dynamic model so we could plug in numbers for different "what if" scenarios (what if our expenses were higher, what if our revenue were lower, etc.).
2. We mocked up our Web pages so others could visualize how our site would work and how consumers, retailers, manufacturers would interact with it. Always do this. Many people you'll pitch to will be visual.
3. We designed the architecture so others could visualize how we'd do certain product functions such as data analysis and data mining. Providing a schematic of the backend architecture helped boost our credibility with the potential client's information technology teams that would have to interface with our backend.
4. We got our first round of funding! We sold 33% percent of our company for 18 months' worth of operational cash.
5. We hired key staff: a VP of engineering, a VP of Sales, and a VP of marketing because this company was very engineering- and sales-intensive. We needed to have a solid architecture and we needed to get started on the incredibly long sales cycle for retailers and manufacturers.
Marketing worked on collateral—sales support material like brochures and data sheets—while the sales folks hung out with potential customers and asked for their suggestions on our product design. This helped get the potential customers more emotionally engaged in our success and increased their likelihood of buying a system they had helped design.
6. We secured our first customers (both retailers and manufacturers) and Web site strategic alliances. We raised our profile with trade associations and distributed a white paper we had written that illustrated the future of our business: online, targeted promotions. We positioned ourselves as the experts. This is like declaring victory as you're stepping onto the battlefield. Do it!
7. We launched a 90-day beta test.
8. We got our first consumers using the beta system. We gave countless speeches to manufacturers and retailers. Then we cranked up the PR engine and started getting press.
9. As a result of the above, we got more funding.
10. We demonstrated our product's data analysis capabilities to customers. They were wowed, and we were able to up-sell them to a more premium (read: expensive) service.
11. We expanded our customer base. We released a complete Version 1 of the system. We did zillions more speeches. Whew! That was a lot of talking for me and my executive staff! And we got more press.
12. And yep, you guessed it. We got more funding.
So you see, the launch process is cyclical. Each time there is a progression and growth associated with customers and press, more funding follows. You must repeatedly demonstrate growth with each step of the launch process.
Also, you don't need to pay a market research company big bucks to write a report on you. Like the companies Gartner Group, Jupiter, and Aberdeen, there are many reputable and influential (and expensive) groups that can raise the profile of your company.
I prefer gaining credibility from customer case studies, from showing specifically how you are solving problems as opposed to paying someone to write about you. You'll be written up once you've gained traction. So hunker down and get to work! That said, you may need the credibility boost of a research report from a third party if you are selling a six-digit product to enormous enterprises and your executive team doesn't have fabulous accomplishments in their past.